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ICT MANAGEMENT

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ICT management

How does technical support work?

Computer technical support is a service performed by specialized personnel and  is offered to companies or individuals to solve  physical (hardware) or logical (software) breakdowns of PC, Networks, Security Cameras among others. 

WHAT TECHNICAL SUPPORT CAN I MANAGE IN MY ENTITY

MAINTENANCES 

1. Assistance to computer equipment failures.

2. If you don't have internet access.

3. Printer Configuration

4. Technical advice on systems.

5. Schedule a Video Conference

6. Videoconference Technical Assistance.

7. Email support.

8. Publication of Information on the Website.

9. Installation of Programs.

10. Configure new Workstation.

11. Support on State Platforms

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TIMELINE

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MAINTENANCE PLAN 2022

MAINTENANCE PLAN 2021

2020 MAINTENANCE PLAN

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ICT REPORTS

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MAINTENANCE 2020

MAINTENANCE 2021

WEB TRAFFIC REPORT.

APPOINTMENT SCHEDULING REPORT

BIG DATA

USER SATISFACTION SURVEY

FOLLOW-UP TO PETI 2021.

EVIDENCE OF FREE SOFTWARE USE

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PETI

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PROCEDURES

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  1. SUPPORT AND TECHNICAL SERVICE PROCEDURE.

  2. PUBLICATION OF THE OFFICIAL INFORMATION OF THE ENTITY ON THE WEB PAGE AND THE DIGITAL PLATFORMS OF THE STATE CONTROL BODIES.

  3. GENERAL PREVENTIVE AND CORRECTIVE MAINTENANCE OF THE PHYSICAL AND LOGICAL INFRASTRUCTURE.

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IMPROVEMENT ACTIONS

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NEW ICT TOOLS REPORT

PQRSD MANAGEMENT.

APPOINTMENT SCHEDULING.

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SUPPORT MATERIAL SECOP II 

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How to start a Contract -Supervisor 

How to Load Supervision Report 

How to Load Proof of Expenditure-Financial

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CONTRACTORS

How to register in Secop II

How to sign contract

How to pass a collection account for contractors

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Form to Create Requests for Technical Support or Loans

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Choose the loan application
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